A leading non-profit organisation dedicated to creating an inclusive society for individuals with spinal cord injuries relies on a robust IT infrastructure and responsive technical support, enabling the team to focus on delivering critical services to the community. Initially, they engaged cubesys to provide essential managed services. Over time, this partnership has grown into a strategic alliance that drives operational efficiency and long-term success.

“Working with cubesys has been a game-changer. Their proactive approach and comprehensive managed services have not only streamlined our operations but also empowered us to focus on strategic initiatives. cubesys’s ability to anticipate our needs and deliver tailored solutions makes them an invaluable partner. I confidently say, ‘cubesys have got me,’ and they truly are a partner to move forward with.” CIO

The Challenge

The organisation faced a range of IT management needs that required expert support. Their reliance on technology—spanning service desks, cloud solutions, device management, and cybersecurity—meant they needed a trusted partner to manage these systems efficiently while keeping costs in check. With the goal of focusing on strategic initiatives, they turned to cubesys for comprehensive managed services, allowing their team to shift focus from day-to-day IT operations to broader organisational goals.

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cubesys’s 80/20 Approach

At the heart of this partnership is cubesys’s 80/20 approach, which enables the team to focus on the 20% of tasks that drive critical impact, while cubesys manages the remaining 80% of routine operations. By relieving them of the burden of everyday IT management, cubesys empowers them to focus on their mission to deliver essential support services to the community.

This proactive approach is rooted in cubesys’s enterprise DNA, with services designed to anticipate their needs. From resolving operational challenges such as printer management and blocked emails to managing more complex undertakings like moving their Azure IVO system to Azure Virtual Desktop (AVD), cubesys ensures they can stay ahead in a rapidly evolving technological landscape.

Key Solutions Delivered

• Service Desk & Account Management: Centralised, responsive IT support for staff and operations.
• Microsoft 365 Core: Streamlining communication and collaboration tools across teams.
• Azure IVO System Migration to AVD: Facilitating shared access and improved collaboration for the Independent Living and Equipment Services (IVO) team.
• Cybersecurity Event Management: Proactive management of critical cybersecurity incidents, ensuring the safety and integrity of systems.
• Setup of the Wheelchair Access Team: Technical support provided by cubesys helped establish the Wheelchair Access Team, delivering essential services to the community.
• Support for NSW Transport Contract Bid: cubesys provided key technical support that enabled the organisation to win a critical contract with NSW Transport.

Operational Transformation and Maslow’s Hierarchy of Needs

The CIO draws a comparison between cubesys’s services and Maslow’s Hierarchy of Needs. Just as Maslow describes the fulfilment of basic physiological and safety needs as foundational before one can achieve higher-level self-actualisation, cubesys ensures their foundational IT infrastructure is secure and efficient. This frees the team to focus on more strategic initiatives and growth, aligning with the larger mission. “By managing our essential IT operations, cubesys allows us to focus on innovation and service delivery, which represents our self-actualisation as an organisation,” says the CIO.

Impact on Operations

Through their partnership with cubesys, the organisation has significantly streamlined operations, reduced technical downtime, and improved overall productivity. The migration of the IVO system to AVD, for example, has resulted in enhanced collaboration and efficiency within the team. Additionally, cubesys’s ongoing cybersecurity services and proactive IT support have preempted several potential issues before they could escalate.

Conclusion

The partnership with cubesys has proven transformative. By leveraging cubesys’s expertise and proactive support, the organisation is able to focus on delivering mission-critical services while leaving day-to-day IT management in capable hands. This collaboration is a testament to how a strategic, value-driven partnership can lead to improved operations, resilience, and long-term growth.

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