Enabling Smarter Public Services Through Strategic IT

An NSW Government department responsible for supporting critical public services recognised the need to strengthen its IT backbone to meet growing operational demands. From education to infrastructure planning, the department’s mission impacts thousands of lives every day. To continue delivering reliable and responsive services, it needed to extend the capabilities of its modern IT environment and improve data resilience. 

A Targeted Shift in Data Retention Strategy 

Although the department’s IT infrastructure was implemented, evolving business requirements called for enhanced data retention and restoration capabilities. The goal was not to replace current systems but to expand their effectiveness. The department required a solution that would support longer retention periods, streamline restoration workflows, and introduce greater flexibility through both scheduled and one-time backup options. 

cubesys was engaged to deliver a solution that would align technology with business priorities while ensuring continuity and ease of management.

See our previous engagement with NSW government department

Designing a Future-Proof Backup Framework 

cubesys worked closely with the department’s IT team to understand the drivers behind its backup strategy. The solution, built on existing infrastructure and NetApp technology, was designed with three outcomes in mind: 

Improved Data Retention: Automated processes were introduced to differentiate short and long-term retention needs, ensuring critical data could be securely preserved well beyond standard cycles. 

Streamlined Restoration: With simplified workflows, internal teams can now recover data faster and with less effort, supporting improved responsiveness and reliability. 

Flexible Backup Scheduling: The new system supports both routine and ad-hoc backups, giving the team control over their data protection approach without unnecessary complexity. 

This project was driven by business need, not compliance. The focus was on enabling better service delivery through smarter, more resilient data management. 

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Empowering Teams with Confidence 

A key outcome of this engagement was the uplift in confidence within the department’s internal IT team. cubesys provided tailored training and ongoing support, allowing the team to take full ownership of the new system. The transition was smooth, with no disruption to existing services, and integrated cleanly into current processes. 

Outcomes That Deliver Real Value 

Data Resilience: Critical information is better protected against loss and outages through automated retention practices. 

Operational Efficiency: Teams can restore data quickly, allowing them to respond to issues without delay. 

Scalable Design: The backup framework is ready to adapt as new needs emerge, supporting ongoing digital transformation. 

A Partnership Built for Long-Term Success 

This project reflects how the right IT partner can help government departments align technology with their core mission. By enabling smarter data protection and empowering internal teams, cubesys helped the department enhance its service continuity and support the communities it serves. 

Discover where you stand and how to strengthen your backup framework