Paul Heaton

4 min read

The bottleneck moved

The most useful sentence anyone has given me about AI this month was said in a governance meeting, by one of our delivery leads, and nobody in the...

4 min read

The corpus eats itself

3 min read

The maths that breaks at 200 seats

4 min read

Bought around you: how a provider loses the AI relationship without ever losing the contract

3 min read

The question that stopped working: why 'tell us what you want' is now the wrong thing to ask

3 min read

Nobody will turn the AI on, because nobody can see the bill

4 min read

Your provider is running AI against your data. Now go and read your contract

2 min read

The in-house paradox: why the most capable IT teams are the most stuck on AI

2 min read

The $0 Statement of Work: what a free offer taught me about why AI adoption really stalls

Last month we took price off the table entirely. Nothing sped up.