Paul Heaton

4 min read

Bought around you: how a provider loses the AI relationship without ever losing the contract

Paul Heaton: Aug 26, 2026, 3:31:41 PM

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3 min read

The question that stopped working: why 'tell us what you want' is now the wrong thing to ask

Paul Heaton: Aug 24, 2026, 9:57:17 AM

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3 min read

Nobody will turn the AI on, because nobody can see the bill

Paul Heaton: Aug 19, 2026, 2:27:49 PM

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4 min read

Your provider is running AI against your data. Now go and read your contract

Paul Heaton: Aug 18, 2026, 9:33:33 AM

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2 min read

The in-house paradox: why the most capable IT teams are the most stuck on AI

Paul Heaton: Aug 13, 2026, 3:51:32 PM

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2 min read

The $0 Statement of Work: what a free offer taught me about why AI adoption really stalls

Paul Heaton: Aug 10, 2026, 12:53:52 PM

Last month we took price off the table entirely. Nothing sped up.

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